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Compliments & Concerns
Tell us when we have got it right, and tell us when we have not. Both are useful, and there is a clear process for each.
Last updated 31 August 2026
At Prowest Financial Solutions, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well, and other times when you may wish to tell us we have not met your expectations.
Compliments
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
Concerns
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Compliments and complaints
QED Credit Services Pty Ltd
- Address
- 31 Ardentallen Road, Enoggera QLD 4051
- [email protected]
- Phone
- 1300 817 662
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
Need an update on your complaint
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above, and please be sure to refer to your earlier communication so that we can respond effectively.
Resolution
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
What you can expect from us
Our commitment to you
- Acknowledgement
- In writing, within 24 hours, if we cannot resolve it on the spot
- Resolution
- As soon as possible, and always treating you fairly
- After 30 days
- If we are still investigating, we write to explain why and when we expect to finish
- Outcome
- In writing, with the reasons for our decision
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority. You can contact AFCA at:
Independent external review
Australian Financial Complaints Authority
- Phone
- 1300 56 55 62 (local call cost) or 03 9613 6399
- GPO Box 3, Melbourne VIC 3001
- Website
- www.afca.org.au
Where to from here
Start with a straight answer.
One short conversation is usually all it takes to know where you stand and what your options actually are. Nothing to fill in first, no obligation at the end of it, and if the answer is no, I will tell you that and what would need to change.
Monday to Friday, 9am to 5pm. Perth CBD, or by phone and video anywhere in Australia.