Privacy Policy

Who we are

WILKAT Pty Ltd T/as Prowest Financial Solutions is a licenced Credit Representative (number 549099) of QED Credit Services Pty Ltd Australian Credit Licence number 387856.

In this policy, we, us and our refer to WILKAT Pty Ltd, ABN 27 125 164 758, trading as Prowest Financial Solutions.

Collection and use of your information

Prowest Financial Solutions and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services, such as follow-up calls to assist you.

In certain circumstances, we may also be required to collect sensitive information (such as health information) on behalf of the lender in the course of giving you credit assistance.

Disclosure of personal information

Prowest Financial Solutions and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:

• Lenders
• Our Licensee
• Mortgage insurers
• Other mortgage intermediaries
• Valuers
• Other organisations that assist us, such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors

In certain, specific cases our Licensee may contract an external audit service provider to ensure we are meeting our obligations and commitments to you under the National Consumer Credit Protection Act 2009, and this service provider may disclose your personal information to its team in India. You can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.

Access and alterations to your personal information

You can gain access to your personal or company information, or advise alterations to that information, by contacting our office:

Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.

Marketing

From time to time, Prowest Financial Solutions may contact you with information about products from either us or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.

Security of your personal information

Prowest Financial Solutions takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification. We may use cloud services to store, process and analyse the personal information we hold about you. These cloud services and other IT infrastructure may be located outside Australia.

Feedback on the handling of your personal information

Should you be unsatisfied in the manner in which Prowest Financial Solutions has handled your personal information, please contact us using the office details above. We will take all necessary steps to investigate and address your concerns.

You may also raise the matter directly with our Licensee:

If the issue you have raised is not resolved to your satisfaction, you should contact the Office of the Australian Information Commissioner at: